check before: 2025-07-01
Product:
Outlook
Platform:
Android, iOS, World tenant
Status:
In development
Change type:
Links:
Details:
This feature makes it easy for users to find and access all files within a conversation thread. Instead of scrolling through each message to locate attachments, users can quickly view and manage all files in one place, accessed from the top of the conversation.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-06-18
updated:
2025-06-18
Docu to Check
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MS workload name
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summary for non-techies**
Outlook's new feature consolidates all files shared in a conversation thread into one accessible location at the top, available on both Android and iOS, simplifying file management and enhancing productivity.
Direct effects for Operations**
User Experience Degradation
If the feature is implemented without proper preparation, users may experience confusion or frustration due to changes in the interface and functionality, leading to decreased productivity as they adapt to the new system.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/whats-new-in-outlook-for-ios-and-android/, https://www.techradar.com/news/microsoft-outlook-gets-a-new-feature-to-help-you-find-files-in-conversations
Increased Support Tickets
The introduction of the new feature without adequate training or communication may lead to an increase in support tickets as users encounter issues or have questions about the new functionality.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/, https://www.forbes.com/sites/bernardmarr/2021/01/25/the-top-5-ways-to-improve-it-support-in-your-organization/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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