494809 – Microsoft Copilot (Microsoft 365): Frontier and Microsoft agent user request approval flow in Microsoft 365 admin center

Product:

Copilot, Microsoft 365 admin center

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

For Admins, agents in the Frontier program can be managed through the Microsoft 365 Admin Center. They are listed under the agents & connectors tab in Copilot Control System, where you can view all agent inventory for your organization. Agents built by Microsoft and available in the Frontier program will be displayed in the Agent Store. This feature will support users to request these agents if blocked by organizational policies. Admins will have the opportunity to further approve and reject these user request.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2025-06-06

updated:
2025-06-06

Docu to Check

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MS workload name

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summary for non-techies**

The Microsoft 365 Admin Center includes a Frontier program with an Agent Store where innovative tools are available, but access to some agents may be restricted by organizational policies, requiring admin approval for team members to use them.

Direct effects for Operations**

User Request Approval Process
If the change is implemented without proper preparation, users may experience delays in accessing necessary agents due to unapproved requests, leading to frustration and decreased productivity.
   - roles: End Users, IT Administrators
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3731230" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3731230, https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/ " target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/

Agent Availability and Functionality
Without adequate preparation, the integration of new agents may lead to compatibility issues or system errors, resulting in downtime or limited functionality for users relying on these agents.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/, https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3731230" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3731230

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only