check before: 2025-07-01
Product:
Microsoft 365 admin center, Teams
Platform:
Android, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
This feature allows admins to configure line keys for various scenarios on Teams phone devices, including personal and common area phones (CAP). Scenarios supported include speed dial, shared line, collaborative call delegation, and call transfers.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-05-22
updated:
2025-05-22
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Teams now allows administrators to configure line keys on Teams phone devices for functions like speed dial, shared lines, call delegation, and call transfers, managed through the Teams Admin Center for improved communication efficiency.
Direct effects for Operations**
Configuration Errors
Without proper preparation, misconfigurations may occur leading to incorrect line key assignments, causing disruptions in call handling and user frustration.
- roles: IT Admin, End User
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-line-key-configuration-on-teams-phone-devices/ba-p/3651230
User Experience Degradation
Changes made without adequate testing may result in unexpected behavior of Teams phone devices, negatively impacting user experience and productivity.
- roles: End User, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/02/02/whats-new-in-microsoft-teams-february-2021/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
