check before: 2025-07-01
Product:
Purview Communication Compliance
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
A user guidance feature designed to handle queries that fall outside supported data boundaries or capabilities. Instead of rejecting unsupported requests, it intelligently suggests alternatives by interpreting user intent and reformulating the query based on available parameters.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-05-10
updated:
2025-05-10
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
The Intent Navigator in Microsoft Purview's compliance portal offers alternative solutions to user requests that fall outside the system's capabilities, similar to a waiter suggesting a different dish, enhancing user experience by guiding them towards viable options within the system.
Direct effects for Operations**
User Experience Degradation
If the Intent Navigator is implemented without proper preparation, users may experience confusion due to misinterpretation of their queries, leading to incorrect suggestions and frustration.
- roles: Compliance Officer, Data Analyst
- references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-purview-compliance-portal-intent-navigator-in-data/ba-p/3741230
Increased Support Tickets
The lack of user training and documentation on the new feature may result in an increase in support tickets as users struggle to adapt to the changes, impacting IT support resources.
- roles: IT Support Specialist, Compliance Officer
- references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-purview-compliance-portal-intent-navigator-in-data/ba-p/3741230
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago
