*For this entry exists the more relevant or more recent entry MC1068268
check before: 2025-06-01
Product:
Copilot, Outlook
Platform:
Android, iOS, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
You can now switch between accounts on the Copilot tab. Simply swipe left to open the the left-navigation and select from the list of supported accounts.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-06
Docu to Check
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MS workload name
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summary for non-techies**
The new update in the Outlook app allows users to seamlessly switch between multiple accounts on both Android and iOS devices, streamlining account management and improving workflow efficiency.
Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration when switching accounts if they are not familiar with the new navigation method, leading to decreased productivity.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-outlook-october-2023/, https://www.techradar.com/news/microsoft-outlook-gets-new-features-to-improve-productivity
Increased Support Tickets
The introduction of the account switcher may lead to an increase in support tickets as users encounter issues or have questions about the new feature, straining IT resources.
- roles: IT Support, Helpdesk Staff
- references: https://www.zdnet.com/article/how-to-handle-increased-support-tickets-in-your-organization/, https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-it-support-in-the-digital-age/
Configutation Options**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2025-05-06 | RM Cloud Instance Tags | Worldwide (Standard Multi-Tenant) | Worldwide (Standard Multi-Tenant), GCC |
Last updated 1 week ago
