check before: 2025-06-01
Product:
Teams
Platform:
Android, Education, iOS, Mac, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
The new, streamlined chat and channels experience makes it easier to stay on top of what matters most and organize your digital workspace. Catch up on chat, channels and teams in one place, create custom sections to organize conversations by topics, use filters to triage messages and more. This is an optional opt-in experience.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
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MS workload name
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summary for non-techies**
The new chat and channels experience in Microsoft Teams offers a streamlined interface with features like custom sections and filters to organize and prioritize conversations, enhancing accessibility and efficiency across desktop, mobile, and web platforms.
Direct effects for Operations**
User Interface Changes
Users may struggle to adapt to the new layout and features, leading to confusion and decreased productivity during the transition period.
- roles: End Users, Educators
- references: https://www.microsoft.com/en-us/microsoft-teams/education, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-the-new-microsoft-teams-chat-and-channels-experience/ba-p/3651230
Feature Adoption
Without proper training, users may not utilize new features effectively, resulting in missed opportunities for collaboration and communication.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-teams/education, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-the-new-microsoft-teams-chat-and-channels-experience/ba-p/3651230
Integration Issues
Existing integrations with other tools may not function correctly with the new experience, causing disruptions in workflows and communication.
- roles: IT Administrators, End Users
- references: https://www.microsoft.com/en-us/microsoft-teams/education, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-the-new-microsoft-teams-chat-and-channels-experience/ba-p/3651230
Configutation Options**
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Opportunities**
Enhanced User Experience through Customization
The new chat and channels experience allows users to create custom sections for organizing conversations by topics. This personalization can significantly enhance user engagement and satisfaction as it caters to individual workflows and preferences.
- next-steps: Conduct user surveys to understand specific needs for customization. Implement training sessions to help users maximize the benefits of the new features.
- roles: Educators, Students, IT Administrators
- references: https://www.microsoft.com/en-us/microsoft-teams/education, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-new-microsoft-teams-chat-and-channels-experience/ba-p/3760453
Improved Communication Efficiency
Utilizing filters to triage messages can help users prioritize their communications, leading to faster response times and more effective collaboration. This is particularly beneficial in an educational environment where timely communication is crucial.
- next-steps: Develop a communication strategy that incorporates the use of filters. Provide resources and best practices on how to effectively use the new filtering options.
- roles: Educators, Administrative Staff, IT Support
- references: https://www.microsoft.com/en-us/microsoft-teams/education, https://www.forbes.com/sites/jasonmohammed/2023/05/01/how-microsoft-teams-is-transforming-education/
Streamlined IT Administration
The new experience simplifies the management of channels and chats, which can reduce the administrative burden on IT staff. This allows for more focus on strategic initiatives rather than day-to-day management.
- next-steps: Review current IT administrative processes and identify areas where the new features can reduce workload. Train IT staff on the new functionalities to ensure they can support users effectively.
- roles: IT Administrators, Technical Support, School Administrators
- references: https://www.microsoft.com/en-us/microsoft-teams/education, https://www.educause.edu/research-and-publications/books/educause-review/2023/microsoft-teams-in-education-a-game-changer
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
