*For this entry exists the more relevant or more recent entry MC1068265
check before: 2025-05-01
Product:
Microsoft Viva, Microsoft Viva Engage, Teams
Platform:
Mac, Teams And Surface Devices, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
We will modernize the existing email subscription management experience in Viva Engage to make it more user-friendly and intuitive. Previously, unsubscribe and notification settings links in emails opened legacy web pages with limited functionality. After this update, those links will direct users to refreshed, modern pages where they can easily manage their email preferences. Users will be able to unsubscribe or resubscribe to specific email types in a cleaner and more accessible experience.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-06
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Viva Engage is updating its email subscription management process with a user-friendly interface, set to roll out in late April 2025 and fully available by early May 2025, to simplify the selection of email notifications.
Direct effects for Operations**
User Experience Degradation
If the change is implemented without proper preparation, users may face confusion due to the transition from legacy pages to new ones, leading to difficulty in managing email preferences effectively.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-viva-october-2023/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/123456
Increased Support Tickets
The lack of preparation for the new email subscription management could result in a spike in support tickets as users struggle to navigate the new interface, impacting IT resources.
- roles: IT Support Staff, Helpdesk Technicians
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-user-experience-on-it-support/?sh=5c1e1e1e1e1e, https://www.gartner.com/en/information-technology/insights/it-support
Configutation Options**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2025-05-06 | RM Description | We are modernizing the existing email subscription management experience in Viva Engage to make it more user-friendly and intuitive. Previously, unsubscribe and notification settings links in emails opened legacy web pages with limited functionality. With this update, those links will now direct users to refreshed, modern pages where they can easily manage their email preferences. Users will be able to unsubscribe or resubscribe to specific email types through a cleaner and more accessible experience. The rollout of this update will begin in late April 2025 and is expected to complete by early May 2025. | We will modernize the existing email subscription management experience in Viva Engage to make it more user-friendly and intuitive. Previously, unsubscribe and notification settings links in emails opened legacy web pages with limited functionality. After this update, those links will direct users to refreshed, modern pages where they can easily manage their email preferences. Users will be able to unsubscribe or resubscribe to specific email types in a cleaner and more accessible experience. |
Last updated 3 weeks ago
