check before: 2025-05-01
Product:
Outlook
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
The ability to find text when reading email on Outlook will be supported. This feature will bear resemblance to F4 on Outlook for Windows, or Ctrl+F in another apps. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
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MS workload name
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summary for non-techies**
Outlook is introducing a new feature that allows users to search for specific text within an email on Outlook on the Web and the New Outlook for Windows, similar to the "Find" function in other applications.
Direct effects for Operations**
User Experience Degradation
If the text search feature is implemented without proper user training or communication, users may struggle to adapt to the new functionality, leading to frustration and decreased productivity.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/whats-new-in-outlook-for-windows-and-outlook-on-the-web/, https://www.techradar.com/news/microsoft-outlook-2023-new-features
Increased Support Tickets
The introduction of the new text search feature without adequate preparation may lead to an influx of support tickets as users encounter issues or confusion, overwhelming the IT support team.
- roles: Support Staff, IT Operations
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/, https://www.forbes.com/sites/bernardmarr/2021/06/14/the-importance-of-it-support-in-business/
Configutation Options**
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explanation for non-techies**
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Last updated 1 week ago
