check before: 2025-07-01
Product:
Copilot, Microsoft Viva
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Engage Copilot now uses search skills to find and summarize relevant posts, with citations and direct links.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft Viva's new Engage Copilot feature now includes search skills that allow it to find and summarize relevant posts across the platform, providing citations and direct links to original content to streamline information access within Microsoft 365.
Direct effects for Operations**
User Experience Degradation
If the change is implemented without proper preparation, users may experience confusion or frustration due to the new search functionality not aligning with their existing workflows, leading to decreased productivity.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-viva-engage-copilot/, https://www.forbes.com/sites/bernardmarr/2023/10/02/microsoft-viva-engage-copilot-what-you-need-to-know/?sh=5c1e1e4e1b1e
Increased Support Tickets
The introduction of new features without adequate training or documentation may lead to an increase in support tickets as users struggle to adapt to the changes, overwhelming the support team.
- roles: Support Staff, IT Operations
- references: https://www.techradar.com/news/microsoft-viva-engage-copilot-what-you-need-to-know, https://www.zdnet.com/article/microsoft-viva-engage-copilot-what-it-means-for-your-organization/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
