check before: 2025-06-01
Product:
Copilot, Teams
Platform:
Android, Developer, iOS, Linux, Mac, Teams And Surface Devices, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Users with shared mailbox access will be able to ground Copilot Chat conversations in shared mailboxes.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Copilot's new update allows it to access shared mailboxes across various devices and platforms, enabling it to assist users by quickly retrieving and contextualizing information from team communications during chats.
Direct effects for Operations**
Shared Mailbox Access
If the change is implemented without proper preparation, users may experience confusion and miscommunication due to unfiltered access to shared mailbox conversations in Copilot Chat, leading to potential data leaks or misinterpretation of information.
- roles: End Users, IT Support
- references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3851230, https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/
" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/
User Experience
The introduction of shared mailbox access in Copilot Chat without adequate training may lead to a steep learning curve for users, resulting in decreased productivity and frustration as they navigate new functionalities.
- roles: End Users, Training Coordinators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/, https://www.forbes.com/sites/bernardmarr/2023/03/20/what-is-microsoft-copilot-and-how-will-it-change-the-way-we-work/?sh=5c1c1c4e1b8e
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
