check before: 2025-05-01
Product:
Teams
Platform:
Android, World tenant
Status:
In development
Change type:
Links:
Details:
This feature will enable you to assign shared lines to a line key and view the boss and delegates of the line along with their presence on Teams Phone devices with touch screens. This feature allows delegates to pick up calls on behalf of the boss by pressing the line key and join active calls. Additionally, users will be able to assign the transfer action to the line key, enabling them to transfer active calls by simply pressing that line key.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-27
updated:
2025-03-27
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Teams is enhancing its phone capabilities by allowing users to assign shared lines to specific buttons on touchscreen devices, enabling them to see line ownership and availability, answer calls, and transfer them with a single touch, mimicking the traditional office phone experience.
Direct effects for Operations**
Call Management Disruption
Without proper preparation, users may experience confusion and disruption in call management, leading to missed calls and inefficient communication.
- roles: Call Center Agents, Team Leaders
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-new-features-for-microsoft-teams-phone/ba-p/123456
User Experience Degradation
The introduction of new line key functionalities without training may lead to user frustration and decreased productivity as users struggle to adapt to the changes.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://www.zdnet.com/article/microsoft-teams-new-features-2023/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
