486701 – Microsoft Copilot (Microsoft 365): Copilot Memory

Product:

Copilot, Defender, Microsoft 365 Copilot, Microsoft Graph

Platform:

Developer, Mac, Web, Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

Microsoft 365 Copilot leverages insights inferred from conversations between the user and Copilot, along with data from the Microsoft Graph and custom instructions to provide personalized help for tasks. Users have full control and can view, manage, disable or clear memory at any time.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-05-02

updated:
2025-05-17

Docu to Check

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MS workload name

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summary for non-techies**

Microsoft 365 Copilot acts as a personal assistant by using insights from Microsoft Graph to tailor its assistance based on your past interactions, allowing you to manage its memory and maintain control over your data and privacy.

Direct effects for Operations**

Data Privacy Concerns
If Copilot Memory is implemented without proper preparation, users may experience anxiety over data privacy, as their conversations and data could be stored and analyzed without their explicit consent or understanding.
   - roles: End Users, Compliance Officers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/microsoft-copilot-what-it-is-and-why-it-matters/?sh=5c1c1e1e7b8e

User Experience Disruption
Without adequate training and communication, users may find the new features confusing or overwhelming, leading to decreased productivity and frustration.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.zdnet.com/article/microsoft-365-copilot-is-here-what-you-need-to-know/

Integration Issues
If the integration of Copilot Memory with existing systems is not properly managed, it could lead to software conflicts or performance issues, negatively impacting user workflows.
   - roles: IT Administrators, End Users
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.techradar.com/news/microsoft-365-copilot-what-you-need-to-know

Configutation Options**

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Opportunities**

Enhanced User Personalization
With Copilot Memory, users can receive tailored assistance based on their previous interactions and preferences. This can significantly enhance productivity by providing relevant suggestions and resources, thereby improving user experience.
   - next-steps: Conduct user feedback sessions to understand specific personalization needs and iterate on the Copilot's capabilities accordingly.
   - roles: Product Managers, User Experience Designers, IT Support Teams
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-copilot-memory-personalized-assistance-for-your-work/

Improved IT Support Efficiency
By utilizing insights from Copilot Memory, IT support teams can better understand common user queries and issues, allowing for proactive support and targeted training sessions, ultimately reducing support tickets and response times.
   - next-steps: Analyze support ticket data alongside Copilot insights to identify common issues and develop training materials or FAQs to address them.
   - roles: IT Support Teams, Training Coordinators, Help Desk Managers
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/copilot-memory-a-new-way-to-work/ba-p/3772155

Data-Driven Decision Making
The integration of Copilot Memory with Microsoft Graph can provide analytics on user interactions and task completion rates, allowing management to make informed decisions about resource allocation and training needs.
   - next-steps: Set up analytics dashboards to track user engagement with Copilot and correlate it with productivity metrics across teams.
   - roles: Data Analysts, Business Intelligence Teams, Operations Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-copilot-memory-personalized-assistance-for-your-work/

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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