check before: 2025-07-01
Product:
Copilot, Microsoft 365 Copilot, Outlook
Platform:
Mac, World tenant
Status:
In development
Change type:
Links:
Details:
We will be adding declarative agents support in Copilot Chat in Outlook. This roadmap item tracks availability in Outlook for Mac.
Change Category:
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Scope:
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Release Phase:
General Availability, Current Channel
Created:
2025-03-25
updated:
2025-05-14
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft is introducing declarative agents in Copilot Chat for Outlook on Mac, allowing users to automate specific email management tasks based on set criteria, enhancing efficiency and prioritization.
Direct effects for Operations**
User Experience Degradation
The introduction of new features without proper user training may lead to confusion and decreased productivity as users struggle to adapt to the changes in Outlook's interface and functionalities.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-in-outlook/, https://www.forbes.com/sites/bernardmarr/2023/10/02/the-impact-of-ai-on-productivity-in-the-workplace/
Increased Support Tickets
Unprepared changes can lead to a spike in support requests as users encounter issues or bugs with the new Copilot features, overwhelming IT support resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.techradar.com/news/why-it-support-is-critical-in-the-age-of-ai, https://www.zdnet.com/article/how-to-manage-increased-it-support-tickets-during-a-technology-transition/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-05-14 | RM Release | June CY2025 | July CY2025 |
Last updated 5 days ago
