*For this entry exists the more relevant or more recent entry MC1068269
check before: 2025-05-01
Product:
Copilot, Microsoft 365 admin center
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
IT admins can view metadata for Shared agents in Microsoft 365 admin center similar to metadata information for line of business applications built by customer organization. It provides IT admins the opportunity to explore all data besides honoring UX filters for a seamless user experience.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
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MS workload name
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summary for non-techies**
The Microsoft 365 admin center now allows IT admins to view metadata for Shared agents, providing detailed insights similar to those available for line of business applications, enabling more informed decision-making and efficient management of IT resources.
Direct effects for Operations**
User Experience Degradation
If the change is implemented without proper preparation, users may experience a degraded user interface due to unoptimized metadata handling, leading to confusion and inefficiency in task completion.
- roles: IT Admins, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/introducing-microsoft-copilot-in-microsoft-365/, https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/announcing-microsoft-365-admin-center-updates/ba-p/123456
Increased Support Tickets
The introduction of new metadata features without adequate training or documentation may lead to an increase in support tickets as users struggle to adapt to the changes, impacting IT support resources.
- roles: IT Support Staff, End Users
- references: https://www.forbes.com/sites/bernardmarr/2023/02/15/the-impact-of-ai-on-business-operations/?sh=5c5e5e5e5e5e, https://www.zdnet.com/article/how-to-manage-it-support-tickets-effectively/
Configutation Options**
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explanation for non-techies**
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Last updated 3 weeks ago
