check before: 2025-09-01
Product:
Outlook
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
We are adding more functionality to offline mode in the new Outlook for Windows. You will now be able to do basic search functions without internet connection or when the search service fails.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-19
updated:
2025-03-19
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Limited Email Search Functionality
Users may experience frustration due to the inability to perform advanced search functions while offline, leading to inefficiencies in retrieving important emails.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/outlook-search-emails-while-offline-in-the-new-outlook-for-windows/
Increased Support Tickets
The change may lead to an increase in support tickets as users encounter issues with offline search capabilities, impacting IT resources and response times.
- roles: IT Support, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/outlook-search-emails-while-offline-in-the-new-outlook-for-windows/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 4 weeks ago
