check before: 2025-05-01
Product:
Copilot, Microsoft 365 Apps
Platform:
Mac, World tenant
Status:
In development
Change type:
Links:
Details:
The Copilot context menu will include an option for getting AI-generated coaching. Copilot will review the writing and offer suggestions for high-impact areas, such as logical structure, flow, and tone.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft Copilot in Word is an AI-generated coaching feature designed to improve the logical structure, flow, and tone of writing by providing suggestions and feedback, and it will be available across various platforms as part of the Microsoft 365 suite.
Direct effects for Operations**
User Experience Degradation
If the Copilot feature is implemented without proper training or user guidance, users may find the AI suggestions confusing or irrelevant, leading to frustration and decreased productivity.
- roles: Content Creators, Editors
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/what-is-microsoft-365-copilot-and-how-will-it-change-the-way-we-work/
Increased Support Tickets
The introduction of AI-generated coaching may lead to an increase in support requests from users who are unfamiliar with the new feature, resulting in a backlog and longer response times.
- roles: IT Support Staff, Help Desk Agents
- references: https://www.techradar.com/news/microsoft-365-copilot-is-a-game-changer-for-office-users, https://www.zdnet.com/article/microsoft-365-copilot-what-it-is-and-what-it-means-for-you/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
