check before: 2025-05-01
Product:
Outlook
Platform:
Windows Desktop, World tenant
Status:
Rolling out
Change type:
Links:
Details:
An "External" tag will be added to contact suggestions that appear in the dropdown when entering contacts in the email compose form in the new Outlook for Windows. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-01
updated:
2025-05-07
Docu to Check
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MS workload name
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summary for non-techies**
The new Outlook for Windows update introduces an "External" tag for contact suggestions when composing emails, alerting users to recipients outside their organization to enhance security and prevent accidental sharing of sensitive information.
Direct effects for Operations**
User Confusion
Users may be confused by the new 'External' tag, leading to miscommunication or errors in selecting contacts, especially if they are not aware of the change.
- roles: End Users, Customer Support Representatives
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-external-tag-in-contact-suggestions/ba-p/123456
Increased Support Tickets
The introduction of the 'External' tag may lead to an increase in support tickets as users seek clarification on its meaning and usage, impacting support team workload.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/how-to-handle-increased-support-tickets-in-your-organization/
Configutation Options**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2025-05-07 | RM Status | In development | Rolling out |
| 2025-05-02 | RM Release | April CY2025 | May CY2025 |
| 2025-05-02 | RM Description | An "External" tag will be added to contact suggestions that appear in the dropdown when entering contacts in the email compose form. #newoutlookforwindows | An "External" tag will be added to contact suggestions that appear in the dropdown when entering contacts in the email compose form in the new Outlook for Windows. #newoutlookforwindows |
Last updated 2 months ago
