check before: 2025-04-01
Product:
Outlook
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Users will be able to toggle a "Reply to" field in the email compose form, which will allow them to add one or multiple addresses which will be used as the recipients for any replies to that message. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-12
updated:
2025-03-12
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
If the new 'Reply to' feature is implemented without proper user training, users may become confused about how to use it, leading to miscommunication and frustration when replies are sent to unintended recipients.
- roles: End Users, Customer Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-the-new-outlook-for-windows/
Increased Support Tickets
The introduction of the new feature without adequate preparation may lead to an increase in support tickets as users encounter issues or misunderstandings regarding the new functionality.
- roles: IT Support, Help Desk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-the-new-outlook-for-windows/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago
