check before: 2025-03-01
Product:
Copilot, Outlook
Platform:
iOS, mobile, World tenant
Status:
In development
Change type:
Links:
Details:
Continue working with Copilot and colleagues while on the go, with the ability to view, edit and share Pages on mobile.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-02-19
updated:
2025-02-19
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration due to unfamiliarity with the new Copilot features in Outlook Mobile, leading to decreased productivity.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-copilot-in-outlook/, https://www.zdnet.com/article/microsoft-outlook-copilot-what-you-need-to-know/
Increased Support Tickets
The introduction of new features without proper training may lead to an increase in support tickets as users encounter issues or have questions about the functionality.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.techradar.com/news/microsoft-outlook-copilot-features, https://www.forbes.com/sites/johnkoetsier/2023/10/02/microsoft-outlook-copilot-what-it-means-for-users-and-businesses/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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