481282 – Microsoft Copilot (Microsoft 365): Enhanced Copilot in Engage

Product:

Copilot, Microsoft Viva

Platform:

Developer, Web, World tenant

Status:

In development

Change type:

Links:

Details:

Copilot in Engage has now been integrated with M365,providing the same rich access to the M365 Graph, and helping you natively access Microsoft data in the flow of Engage. Alongside this update, you can expect improved AI-powered writing assistance that bring in email/chat/files data to help craft both the content and style of your message

Change Category:
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Scope:
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Release Phase:
Targeted Release, General Availability

Created:
2025-02-20

updated:
2025-02-20

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Integration Issues
Unprepared integration of Copilot with M365 may lead to data access issues, causing delays in retrieving necessary information for users.
   - roles: IT Support, End Users
   - references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-copilot-in-viva-engage/ba-p/3731230

User Experience Degradation
Without proper training, users may struggle with the new AI-powered writing assistance, leading to frustration and decreased productivity.
   - roles: End Users, Content Creators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/

Data Privacy Concerns
Changes in data handling through Copilot may raise privacy concerns if users are unaware of how their data is being utilized, potentially leading to compliance issues.
   - roles: Compliance Officers, End Users
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-microsoft-365/

Configutation Options**

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Opportunities**

Enhanced User Experience with AI Writing Assistance
The integration of Copilot with M365 enhances user experience by providing AI-powered writing assistance. This feature can help employees draft emails, reports, and other documents more efficiently by leveraging data from emails, chats, and files. This can significantly reduce the time spent on content creation, leading to increased productivity.
   - next-steps: Conduct training sessions for employees to familiarize them with the new AI writing features. Gather feedback on user experience to identify further improvements.
   - roles: Marketing Team, Sales Team, HR Department
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/05/introducing-copilot-in-microsoft-365/, https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3822226

Streamlined Data Access Across Platforms
With Copilot integrated into Engage, users can access Microsoft data seamlessly. This integration can lead to improved collaboration and information sharing across departments, as users can easily pull relevant data into their work without switching applications.
   - next-steps: Implement a communication plan to inform teams about the new capabilities. Encourage cross-departmental projects to leverage the integration for collaborative tasks.
   - roles: Project Managers, Team Leaders, IT Administrators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/05/introducing-copilot-in-microsoft-365/, https://www.forbes.com/sites/bernardmarr/2023/10/10/how-microsoft-copilot-is-revolutionizing-workplace-productivity/

Reduced Administrative Overhead
The AI capabilities of Copilot can automate repetitive administrative tasks such as scheduling meetings, managing emails, and organizing files. This can free up IT staff and administrative personnel to focus on more strategic initiatives rather than mundane tasks.
   - next-steps: Identify common administrative tasks that can be automated using Copilot features. Pilot the automation in a small team and assess the impact on efficiency.
   - roles: IT Administrators, Office Managers, Administrative Assistants
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/05/introducing-copilot-in-microsoft-365/, https://www.cio.com/article/368050/ai-in-the-workplace-how-microsoft-copilot-is-transforming-business-operations.html

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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