check before: 2025-04-01
Product:
Copilot
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Copilot Chat will suggest prompts and work context you have access to as you type in the prompt, helping you find relevant information for your conversations.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft Copilot, particularly through its Chat feature and ContextIQ, acts as a smart assistant by suggesting relevant documents and information as you type, helping you quickly locate necessary data without manually searching through emails and files, and is available across various platforms.
Direct effects for Operations**
User Experience Degradation
If the Copilot Chat feature is implemented without proper training and user preparation, users may struggle to understand how to effectively utilize the new suggestions, leading to confusion and frustration.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-microsoft-365/, https://www.forbes.com/sites/bernardmarr/2023/10/02/microsoft-copilot-what-it-is-and-how-it-works/
Increased Support Tickets
The introduction of Copilot Chat without adequate preparation may lead to an influx of support tickets as users encounter issues or have questions about the new functionality, overwhelming the IT support team.
- roles: IT Support, Helpdesk Staff
- references: https://www.techradar.com/news/microsoft-copilot-what-you-need-to-know, https://www.zdnet.com/article/microsoft-copilot-what-it-is-and-how-it-works/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
Last updated 1 week ago
