check before: 2025-06-01
Product:
Copilot, Microsoft Viva, Microsoft Viva Learning, Teams
Platform:
Teams And Surface Devices, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:

Details:
Copilot Academy will be accessible to users without Copilot licenses. Admins will have the option to select their preferred access settings for Copilot Academy.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-02-01
updated:
2025-02-01
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
Without proper preparation, users may experience confusion and frustration due to the sudden availability of Copilot Academy, leading to a steep learning curve and potential misuse of the tool.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-viva-learning-and-copilot-academy/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-is-microsoft-viva-learning/ba-p/123456
Increased Support Tickets
The unprepared rollout of Copilot Academy may lead to a surge in support tickets as users encounter issues or have questions about the new features, overwhelming IT support resources.
- roles: IT Support Staff, Help Desk Operators
- references: https://www.zdnet.com/article/how-to-manage-increased-support-tickets-during-software-rollouts/, https://www.forbes.com/sites/forbestechcouncil/2023/09/15/how-to-prepare-your-it-support-team-for-a-new-software-launch/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 5 days ago