check before: 2025-03-01
Product:
Teams
Platform:
Mac, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:

Details:
We are launching the SIP Ladder diagram tool in Teams Admin center to enable admins to troubleshoot their Direct Routing calls in a self-serve way. This feature will be available via the Usage reports page under Teams Admin center. It will also enable admins to view the SIP requests, responses and associated SDP data between Microsoft teams proxy and the SBC through which the call was routed. This data will be available for all calls made more than 30 minutes and less than 30 days ago.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-02-01
updated:
2025-02-01
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
SIP Ladder Tool Implementation
Without proper preparation, the introduction of the SIP Ladder tool may lead to confusion among admins unfamiliar with the new interface, resulting in misinterpretation of call data and ineffective troubleshooting.
- roles: IT Admin, Support Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-sip-ladder-diagram-tool-in-teams-admin-center/ba-p/1234567
Increased Call Troubleshooting Time
If the SIP Ladder tool is launched without adequate training, admins may take longer to resolve call issues, leading to prolonged downtime for users and decreased productivity.
- roles: IT Admin, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/15/teams-direct-routing-troubleshooting/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 5 days ago