479413 – Microsoft Teams: Direct Routing Call Troubleshooting via SIP Ladder

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*For this entry exists the more relevant or more recent entry (MC1005513)

check before: 2025-03-01

Product:

Teams

Platform:

Mac, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

(MC1005513)

Details:

We are launching the SIP Ladder diagram tool in Teams Admin center to enable admins to troubleshoot their Direct Routing calls in a self-serve way. This feature will be available via the Usage reports page under Teams Admin center. It will also enable admins to view the SIP requests, responses and associated SDP data between Microsoft teams proxy and the SBC through which the call was routed. This data will be available for all calls made more than 30 minutes and less than 30 days ago.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-02-01

updated:
2025-05-02

Docu to Check

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MS workload name

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summary for non-techies**

Microsoft Teams is introducing the SIP Ladder diagram in the Teams Admin center's Usage reports section, enabling administrators to troubleshoot call issues by visualizing the journey of calls made via Direct Routing and identifying where problems may have occurred.

Direct effects for Operations**

Please, look at the most relevant linked item for details

explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2025-05-02RM StatusRolling outLaunched
2025-03-18RM StatusIn developmentRolling out

Last updated 1 month ago

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