check before: 2025-04-01
Product:
Copilot, Microsoft Viva, Microsoft Viva Learning
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
The 'AI & Copilot Resources' provider will be enabled by default for all Viva Learning users. Administrators will have the ability to manage the visibility of this provider within Viva Learning
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-02-06
updated:
2025-02-06
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
The sudden availability of 'AI & Copilot Resources' may overwhelm users with an influx of new content and features, leading to confusion and decreased productivity as they navigate the changes without prior training or preparation.
- roles: End Users, Training Coordinators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/12/introducing-microsoft-viva-learning-ai-copilot-resources/
Increased Support Tickets
Without proper preparation and communication regarding the new features, users may encounter issues or have questions, resulting in a spike in support tickets and increased workload for IT support teams.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-ai-on-business-and-technology/?sh=5c1c1e4e1b8e
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago
