check before: 2025-03-01
Product:
Microsoft Viva, Microsoft Viva Glint
Platform:
Web, World tenant
Status:
Launched
Change type:
Links:
Details:
Updating the survey experience to provide ability to display the comment box on the screen when a user is providing a rating. Currently, the survey automatically progresses to the next question after the user selects a rating, without giving them an opportunity to leave a comment. With this change, the program will have the ability for the comment box will be persistently visible, encouraging users to provide more qualitative feedback alongside their rating.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-02-19
updated:
2025-03-03
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
If the change is implemented without preparation, users may be confused by the new comment box feature, leading to frustration and potential drop in survey completion rates.
- roles: Survey Participants, HR Managers
- references: https://www.forbes.com/sites/forbestechcouncil/2021/09/30/the-importance-of-user-experience-in-survey-design/, https://www.smartsurvey.co.uk/blog/the-importance-of-user-experience-in-survey-design
Increased Survey Completion Time
The introduction of a persistent comment box may lead to longer survey completion times, as users may spend more time providing feedback, potentially impacting overall response rates.
- roles: Survey Participants, Data Analysts
- references: https://www.qualtrics.com/experience-management/brand/survey-completion-time/, https://www.surveymonkey.com/mp/survey-completion-rate/
Configutation Options**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2025-03-03 | RM Status | In development | Launched |
Last updated 3 weeks ago
