478658 – Microsoft Viva: Viva Engage – Keyword monitoring enhancements

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check before: 2025-04-01

Product:

Microsoft 365 admin center, Microsoft Viva, Microsoft Viva Engage

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Network and Verified admins can setup specific keywords to monitor across conversations in their network. The enhancements include a new, modern experience of the existing functionality. Keyword monitoring will now accessible in the new communications dashboard experience within the advanced moderation page. The feature is no longer available in the Engage admin center.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-01-30

updated:
2025-01-30

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Disruption
The removal of keyword monitoring from the Engage admin center may lead to confusion among users who are accustomed to the previous interface, resulting in a temporary decline in user satisfaction and productivity.
   - roles: Network Admins, Verified Admins
   - references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/microsoft-viva-engage-keyword-monitoring-enhancements/ba-p/3741230

Increased Risk of Miscommunication
Without proper preparation and communication about the changes, users may miss important conversations or fail to monitor critical keywords, leading to potential miscommunication and oversight in team dynamics.
   - roles: Network Admins, Verified Admins
   - references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/microsoft-viva-engage-keyword-monitoring-enhancements/ba-p/3741230

Configutation Options**

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Data Protection**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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