check before: 2025-05-01
Product:
Copilot, Microsoft 365 Copilot
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Microsoft 365 Copilot will soon use pronouns from user profiles when responding, creating a more personalized interaction for users.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-02-05
updated:
2025-05-02
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft 365 Copilot is introducing a feature that uses pronouns from user profiles to enhance personalization and create more inclusive and respectful interactions.
Direct effects for Operations**
User Experience Degradation
If the pronoun awareness feature is implemented without proper user profile updates, users may receive incorrect pronouns in responses, leading to confusion and frustration.
- roles: End Users, Customer Support Representatives
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-with-pronoun-awareness/
Increased Support Tickets
The introduction of pronoun awareness without adequate preparation may lead to an influx of support tickets from users experiencing issues with incorrect pronoun usage, impacting support team workload.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-with-pronoun-awareness/
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-05-02 | RM Release | March CY2025 | May CY2025 |
Last updated 2 months ago
