*For this entry exists the more relevant or more recent entry MC999443
check before: 2025-03-01
Product:
Teams
Platform:
Mac, US Instances, Windows Desktop, World tenant
Status:
In development
Change type:
Links:

Details:
Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2024-12-19
updated:
2024-12-19
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Please, look at the most relevant linked item for details
explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago