*For this entry exists the more relevant or more recent entry MC999443
check before: 2025-04-01
Product:
Teams
Platform:
Mac, US Instances, Windows Desktop, World tenant
Status:
Launched
Change type:
Links:
Details:
Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability, Targeted Release
Created:
2024-12-19
updated:
2025-05-14
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
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summary for non-techies**
The new Microsoft Teams Queues App allows authorized users to monitor calls, provide private coaching to agents with the "whisper" feature, and directly interact with customers using the "barge" or "takeover" feature, enhancing real-time support and training.
Direct effects for Operations**
Please, look at the most relevant linked item for details
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-05-14 | RM Status | Rolling out | Launched |
| 2025-05-02 | RM Status | In development | Rolling out |
| 2025-02-15 | RM Release | March CY2025 | April CY2025 |
Last updated 2 weeks ago
