473884 – Microsoft Teams: Queues App to add Monitor Whisper Barge and Takeover

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*For this entry exists the more relevant or more recent entry MC999443

check before: 2025-03-01

Product:

Teams

Platform:

Mac, US Instances, Windows Desktop, World tenant

Status:

In development

Change type:

Links:

MC999443

Details:

Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2024-12-19

updated:
2024-12-19

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Please, look at the most relevant linked item for details

explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 1 week ago

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