check before: 2025-01-01
Product:
Intune
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Remote Help supports AVD sessions with 1 user on 1 VM today. This feature will enable support for multi-session AVD with several users on 1 VM.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-12-19
updated:
2024-12-19
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Intune is now supporting multi-session Azure Virtual Desktop environments, allowing multiple users to share a single virtual machine, which enhances resource efficiency and reduces costs for organizations.
Direct effects for Operations**
User Experience Degradation
Without proper preparation, users may experience confusion and delays during remote support sessions due to the introduction of multi-session capabilities, leading to potential miscommunication and frustration.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/intune-customer-success/remote-help-for-intune-supports-multi-session-avd/ba-p/3741230
Increased Support Complexity
The change to support multi-session AVD may complicate the support process, requiring additional training for IT staff to manage multiple users on a single VM effectively, which could lead to longer resolution times for user issues.
- roles: IT Support Staff, System Administrators
- references: https://techcommunity.microsoft.com/t5/intune-customer-success/remote-help-for-intune-supports-multi-session-avd/ba-p/3741230
Configutation Options**
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explanation for non-techies**
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Last updated 1 month ago
