check before: 2025-02-01
Product:
Microsoft 365 Apps, Outlook
Platform:
US Instances, Windows Desktop, World tenant
Status:
Cancelled
Change type:
Links:
Details:
To enhance your experience in Outlook, we’re introducing changes to how shared mailboxes and folders are displayed. Shared mailboxes and shared folders will now appear directly in your account list in the folder pane, alongside your primary account and other connected accounts. This improvement makes navigation more intuitive by treating shared resources as separate accounts, providing quick and organized access. As part of this update, we are removing the "Shared With" node from the folder pane. All shared resources will now be integrated directly into the accounts list for a cleaner and more consistent navigation experience. This update streamlines how shared resources are managed and accessed, helping you stay productive and focused. #newoutlookforwindows This feature will be merged with feature 375635.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Targeted Release, General Availability
Created:
2024-12-17
updated:
2025-02-11
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
linked item details
XXXXXXX ... free basic plan only
summary for non-techies**
Outlook has updated its interface to place shared mailboxes and folders directly alongside your personal account in the folder pane, making them easier to access and manage without navigating to a separate "Shared With" section.
Direct effects for Operations**
User Navigation Changes
The removal of the 'Shared With' node may confuse users who are accustomed to the previous layout, leading to potential difficulties in locating shared resources.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-show-shared-folders-and-mailboxes-as-accounts-in-the-new/ba-p/365635
Access Issues
If users are not properly informed about the new access method for shared mailboxes, they may experience access issues due to lack of understanding of the new permissions required.
- roles: End Users, IT Administrators
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-show-shared-folders-and-mailboxes-as-accounts-in-the-new/ba-p/365635
Increased Support Requests
The change in navigation and access may lead to an increase in support requests as users seek assistance in adapting to the new layout and functionality.
- roles: IT Support Staff, Help Desk Personnel
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-show-shared-folders-and-mailboxes-as-accounts-in-the-new/ba-p/365635
Configutation Options**
XXXXXXX ... paid membership only
Opportunities**
Enhanced User Navigation
By integrating shared mailboxes and folders directly into the account list, users can navigate their email more intuitively. This reduces the time spent searching for shared resources and improves overall productivity.
- next-steps: Conduct user training sessions to familiarize staff with the new navigation structure and gather feedback for further enhancements.
- roles: Office Managers, Administrative Assistants, Project Managers
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-show-shared-folders-and-mailboxes-as-accounts-in-the/ba-p/3707980
Streamlined IT Support
With shared resources being more accessible, IT support can focus on fewer navigation-related issues, allowing for better resource allocation and faster resolution of more complex problems.
- next-steps: Analyze support ticket trends related to shared mailbox navigation and adjust IT support resources accordingly to optimize response times.
- roles: IT Support Staff, System Administrators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/08/10/whats-new-in-outlook-for-windows/
Improved Collaboration Features
The new structure encourages more frequent use of shared mailboxes, fostering collaboration among teams and departments. This can lead to enhanced communication and teamwork.
- next-steps: Implement regular feedback sessions with teams to understand their collaboration needs and adjust shared mailbox permissions and settings as necessary.
- roles: Team Leaders, Department Heads, Collaborative Project Teams
- references: https://www.microsoft.com/en-us/microsoft-365/outlook/email
Potentional Risks**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
change history
| Date | Property | old | new |
| 2025-02-11 | RM Description | To enhance your experience in Outlook, we’re introducing changes to how shared mailboxes and folders are displayed. Shared mailboxes and shared folders will now appear directly in your account list in the folder pane, alongside your primary account and other connected accounts. This improvement makes navigation more intuitive by treating shared resources as separate accounts, providing quick and organized access. As part of this update, we are removing the "Shared With" node from the folder pane. All shared resources will now be integrated directly into the accounts list for a cleaner and more consistent navigation experience. This update streamlines how shared resources are managed and accessed, helping you stay productive and focused. #newoutlookforwindows | To enhance your experience in Outlook, we’re introducing changes to how shared mailboxes and folders are displayed. Shared mailboxes and shared folders will now appear directly in your account list in the folder pane, alongside your primary account and other connected accounts. This improvement makes navigation more intuitive by treating shared resources as separate accounts, providing quick and organized access. As part of this update, we are removing the "Shared With" node from the folder pane. All shared resources will now be integrated directly into the accounts list for a cleaner and more consistent navigation experience. This update streamlines how shared resources are managed and accessed, helping you stay productive and focused. #newoutlookforwindows This feature will be merged with feature 375635. |
| 2025-02-11 | RM Status | In development | Cancelled |
Last updated 3 weeks ago
