472923 – Outlook: Show shared folders and mailboxes as accounts in the New Outlook for Windows

Outlook logo

check before: 2025-02-01

Product:

Outlook

Platform:

US Instances, Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

To enhance your experience in Outlook, we’re introducing changes to how shared mailboxes and folders are displayed. Shared mailboxes and shared folders will now appear directly in your account list in the folder pane, alongside your primary account and other connected accounts. This improvement makes navigation more intuitive by treating shared resources as separate accounts, providing quick and organized access. As part of this update, we are removing the "Shared With" node from the folder pane. All shared resources will now be integrated directly into the accounts list for a cleaner and more consistent navigation experience. This update streamlines how shared resources are managed and accessed, helping you stay productive and focused. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
Targeted Release, General Availability

Created:
2024-12-17

updated:
2024-12-17

Docu to Check

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MS workload name

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summary for non-techies**

Outlook is updating its system to integrate shared mailboxes and folders directly into the main account list, eliminating the need for a separate "Shared With" section and simplifying access to shared resources.

Direct effects for Operations**

User Navigation Changes
Users may struggle to locate shared mailboxes and folders due to the removal of the 'Shared With' node, leading to confusion and potential delays in accessing important resources.
   - roles: End Users, IT Support Staff
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-show-shared-folders-and-mailboxes-as-accounts-in-the-new/ba-p/3701230

Training and Adaptation
Users will require training to adapt to the new navigation structure, which could lead to decreased productivity during the transition period if not properly managed.
   - roles: End Users, Training Coordinators
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-show-shared-folders-and-mailboxes-as-accounts-in-the-new/ba-p/3701230

Increased Support Requests
The change may lead to an increase in support requests as users encounter difficulties with the new layout, impacting IT support resources and response times.
   - roles: IT Support Staff, Help Desk Personnel
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-show-shared-folders-and-mailboxes-as-accounts-in-the-new/ba-p/3701230

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 2 months ago

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