check before: 2025-02-01
Product:
Microsoft Viva, Microsoft Viva Engage, Teams
Platform:
Android, iOS, Mac, Teams And Surface Devices, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Modernized user experience for leveraging general and notification settings within Viva Engage
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-12-10
updated:
2024-12-10
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Viva is updating Viva Engage with a modernized user experience for managing general and notification settings, making it easier for users to customize their preferences across various devices with a streamlined and intuitive interface.
Direct effects for Operations**
User Experience Disruption
Changes to user settings may lead to confusion among users, resulting in difficulty navigating the new interface and adjusting their preferences, which can decrease productivity and satisfaction.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-viva-october-2023/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/123456
Increased Support Tickets
Unprepared changes can lead to a spike in support requests as users encounter issues with the new settings, overwhelming the IT support team and delaying response times.
- roles: IT Support, Helpdesk Staff
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-user-experience-on-it-support/?sh=5c3e4e1e4b1d, https://www.gartner.com/en/information-technology/insights/it-support
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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