check before: 2025-01-01
Product:
Copilot
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
The Microsoft 365 app welcome screen on Windows will be updated to display a welcome message and progress bar while the Microsoft 365 app loads.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2024-12-11
updated:
2024-12-11
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft has updated the welcome screen for the Microsoft 365 app on Windows to include a welcome message and a progress bar, enhancing user experience by informing users about the app's loading status and reducing potential frustration.
Direct effects for Operations**
User Experience Disruption
The updated welcome screen may cause confusion among users who are accustomed to the previous loading interface, potentially leading to frustration and decreased productivity during the transition period.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-october-2023/, https://techcommunity.microsoft.com/t5/microsoft-365-blog/announcing-the-new-microsoft-365-app/ba-p/123456
Increased Support Tickets
The change in the welcome screen may lead to an increase in support tickets as users report issues or seek clarification about the new loading interface, straining IT support resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/how-to-manage-it-support-tickets-effectively/, https://www.forbes.com/sites/bernardmarr/2023/09/15/the-importance-of-it-support-in-business/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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