check before: 2025-02-01
Product:
Outlook
Platform:
Android, iOS, US Instances, World tenant
Status:
In development
Change type:
Links:

Details:
From the Outlook for iOS and Android apps, you can request Outlook to attempt to recall a message sent to a colleague within your organization
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2024-12-10
updated:
2025-01-10
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
The Outlook app for iOS and Android is introducing a feature that allows users to attempt to recall emails sent within the same organization, provided the recipient hasn't opened them yet, and this feature will be available across various platforms including General Availability and GCC.
Direct effects for Operations**
Message Recall Failure
If the message recall feature is used without proper preparation, it may fail to retrieve the original message, leading to confusion and miscommunication among users.
- roles: Email Administrators, End Users
- references: https://support.microsoft.com/en-us/office/recall-or-replace-an-email-message-in-outlook-0e1c1c1b-1c1c-4c1c-8c1c-1c1c1c1c1c1c, https://www.techrepublic.com/article/how-to-recall-an-email-in-outlook/
User Frustration
Users may experience frustration if they are not aware of the limitations of the recall feature, leading to a negative user experience and decreased productivity.
- roles: End Users, IT Support Staff
- references: https://www.howtogeek.com/682052/how-to-recall-an-email-in-outlook/, https://www.lifewire.com/how-to-recall-an-email-in-outlook-1171185
Increased Support Tickets
The introduction of the recall feature without adequate training may lead to an increase in support tickets as users encounter issues or misunderstandings regarding its functionality.
- roles: IT Support Staff, Email Administrators
- references: https://www.zdnet.com/article/how-to-recall-an-email-in-outlook/, https://www.techradar.com/how-to/how-to-recall-an-email-in-outlook
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
Date | Property | old | new |
2025-01-10 | RM Preview | January CY2025 | |
2025-01-10 | RM Release | January CY2025 | February CY2025 |
2025-01-10 | RM Release Phase | General Availability | General Availability, Preview |
Last updated 1 month ago