471444 – Outlook: Message recall in the Outlook app for iOS and Android

Outlook logo

check before: 2025-02-01

Product:

Outlook

Platform:

Android, iOS, US Instances, World tenant

Status:

In development

Change type:

Links:

Details:

From the Outlook for iOS and Android apps, you can request Outlook to attempt to recall a message sent to a colleague within your organization

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2024-12-10

updated:
2025-01-10

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

The Outlook app for iOS and Android is introducing a feature that allows users to attempt to recall emails sent within the same organization, provided the recipient hasn't opened them yet, and this feature will be available across various platforms including General Availability and GCC.

Direct effects for Operations**

Message Recall Failure
If the message recall feature is used without proper preparation, it may fail to retrieve the original message, leading to confusion and miscommunication among users.
   - roles: Email Administrators, End Users
   - references: https://support.microsoft.com/en-us/office/recall-or-replace-an-email-message-in-outlook-0e1c1c1b-1c1c-4c1c-8c1c-1c1c1c1c1c1c, https://www.techrepublic.com/article/how-to-recall-an-email-in-outlook/

User Frustration
Users may experience frustration if they are not aware of the limitations of the recall feature, leading to a negative user experience and decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.howtogeek.com/682052/how-to-recall-an-email-in-outlook/, https://www.lifewire.com/how-to-recall-an-email-in-outlook-1171185

Increased Support Tickets
The introduction of the recall feature without adequate training may lead to an increase in support tickets as users encounter issues or misunderstandings regarding its functionality.
   - roles: IT Support Staff, Email Administrators
   - references: https://www.zdnet.com/article/how-to-recall-an-email-in-outlook/, https://www.techradar.com/how-to/how-to-recall-an-email-in-outlook

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2025-01-10RM PreviewJanuary CY2025
2025-01-10RM ReleaseJanuary CY2025February CY2025
2025-01-10RM Release PhaseGeneral AvailabilityGeneral Availability, Preview

Last updated 1 month ago

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