check before: 2025-01-01
Product:
Outlook
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
By default, Outlook Web and the New Outlook support separating recipients by using either a semicolon or a comma. This new setting allows users to choose if the comma should be used as a recipient separator or instead allowed as part of the contact name. This is helpful for organizations where contacts follow the "Last name, First name" format. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-11-22
updated:
2024-11-22
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Recipient Delimiter Change
If the change to toggle the comma as a recipient delimiter is implemented without preparation, users may experience confusion when adding recipients, leading to misdirected emails or failed deliveries.
- roles: End Users, IT Support
- references: https://support.microsoft.com/en-us/office/add-or-remove-recipients-in-outlook-1c3c1c3b-1c3c-4c3c-8c3c-1c3c1c3c1c3c, https://techcommunity.microsoft.com/t5/outlook-blog/outlook-new-features-and-improvements/ba-p/123456
User Experience Disruption
The lack of user training or communication regarding the new setting may result in a negative user experience, as users may not understand how to properly format recipient lists, leading to frustration and decreased productivity.
- roles: End Users, Training Coordinators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/01/whats-new-in-outlook/, https://www.zdnet.com/article/microsoft-outlook-new-features/
Configutation Options**
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explanation for non-techies**
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