check before: 2025-02-01
Product:
Teams
Platform:
Mac, US Instances, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
For teams with shared call responsibilities, delayed simultaneous ring will ensure calls configure the intended recipient first, instead of notifying everyone the moment a call comes in. This helps reduce noise and minimizes distractions —especially for roles like delegates and customer service teams.
Change Category:
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Scope:
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Release Phase:
Targeted Release, General Availability
Created:
2024-11-19
updated:
2024-12-10
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Teams is introducing a "delayed simultaneous ring" feature that first attempts to reach the intended call recipient quietly before notifying others, reducing office noise and interruptions.
Direct effects for Operations**
User Distraction
Without proper preparation, the delayed simultaneous ring feature may lead to increased distractions for users as calls will ring simultaneously for all team members, causing confusion and interruptions in workflow.
- roles: Customer Service Representatives, Delegates
- references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/whats-new-in-microsoft-teams-october-2023/
Call Management Efficiency
If the change is implemented without preparation, it may disrupt the call management process, leading to missed calls or delayed responses, negatively impacting user experience and customer satisfaction.
- roles: Customer Service Representatives, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/whats-new-in-microsoft-teams-october-2023/
Configutation Options**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2024-12-10 | RM Release | January CY2025 | February CY2025 |
| 2024-12-05 | RM Cloud Instance Tags | Worldwide (Standard Multi-Tenant) | GCC, Worldwide (Standard Multi-Tenant) |
Last updated 12 hours ago
