check before: 2025-01-01
Product:
Teams
Platform:
Developer, Mac, US Instances, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Third-party application developers will be able to extend the PSTN calling experience in Teams with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This brings additional context and workflow integration into calling experiences and makes customer facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.
Change Category:
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Scope:
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Release Phase:
Targeted Release, General Availability
Created:
2024-11-16
updated:
2024-11-21
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Integration Issues
If the integration of third-party applications is not properly prepared, it may lead to compatibility issues, causing disruptions in the calling experience for users.
- roles: IT Support, Developers
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-microsoft-teams-extensibility-for-pstn-calls/ba-p/3651230
User Experience Degradation
Without proper preparation, users may experience a lack of contextual information during calls, leading to inefficiencies and frustration when accessing necessary data.
- roles: Customer Service Representatives, Sales Professionals
- references: https://www.microsoft.com/en-us/microsoft-teams/pstn-calling
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-11-21 | RM Release Phase | General Availability | Targeted Release, General Availability |
Last updated 2 weeks ago
