check before: 2025-01-01
Product:
Outlook
Platform:
Android, iOS, mobile, World tenant
Status:
In development
Change type:
Links:
Details:
Soon, you'll be able to choose a custom icon so that it's easier to tell your accounts apart while using Outlook on iOS and Android.
Change Category:
XXXXXXX ... free basic plan only
Scope:
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Release Phase:
General Availability
Created:
2024-11-07
updated:
2024-11-07
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Without proper preparation and communication, users may become confused about which account is which, leading to potential miscommunication and errors in email management.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-mobile-custom-account-icons/
Increased Support Requests
The introduction of custom icons without adequate training or documentation may lead to an increase in support requests from users struggling to adapt to the new feature.
- roles: IT Support, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-mobile-custom-account-icons/
Configutation Options**
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explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
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Last updated 4 weeks ago
