check before: 2025-04-01
Product:
Outlook
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Mail Merge (Basic) will be improved upon to allow fields to be replaced by values per email address. When Mail Merge (Advanced) is launched, not only will every recipient receive their own email with only their email address in the recipients list, but the emails can further be personalized to include content such as their name. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-10-18
updated:
2024-10-18
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Email Personalization Issues
If the Mail Merge (Advanced) feature is launched without proper preparation, users may experience incorrect personalization, leading to emails being sent with wrong or missing recipient details, which can damage trust and communication effectiveness.
- roles: Marketing Team, Customer Support Team
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/whats-new-in-outlook-for-windows-and-outlook-on-the-web/, https://techcommunity.microsoft.com/t5/outlook-blog/announcing-mail-merge-in-outlook/ba-p/123456
System Performance Degradation
The introduction of the new Mail Merge feature could lead to system performance issues if not properly tested, resulting in slow email processing times and potential downtime during peak usage, negatively impacting user experience.
- roles: IT Operations Team, End Users
- references: https://www.zdnet.com/article/outlook-mail-merge-new-features/, https://www.techradar.com/news/outlook-mail-merge-advanced-features
Configutation Options**
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explanation for non-techies**
Imagine you're sending out invitations to a large party. You have a list of guests, and you want each invitation to feel personal, as if you wrote it just for them. In the past, you might have written each invitation by hand, carefully adding each person's name and any special notes. This is similar to what the new Mail Merge (Advanced) feature in Outlook is doing, but for emails.
Previously, Mail Merge allowed you to send the same email to many people, but it was like sending a group text where everyone sees each other's names. Now, with the advanced feature, it's like sending a separate, personalized text to each person. Each email is tailored with the recipient's name and other specific details, making it feel like a one-on-one conversation.
Think of it like a restaurant where each customer gets a menu with their name on it and a note about their favorite dish. It makes the experience feel more personal and special. This is what the new Mail Merge (Advanced) feature aims to achieve with emails, allowing for a more customized and engaging communication experience.
** AI generated content. This information must be reviewed before use.
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