check before: 2024-12-01

Product:

Outlook

Platform:

Android, iOS, World tenant

Status:

In development

Change type:

Links:

Details:

The order of folders in Outlook mobile will now sync to match the folder order on other Outlook apps.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-10-19

updated:
2024-10-19

Docu to Check

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MS workload name

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summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

Folder Order Discrepancy
If the folder order changes unexpectedly, users may struggle to locate important emails quickly, leading to decreased productivity and frustration.
   - roles: End Users, IT Support
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-mobile-folder-order-sync/

User Training and Adaptation
Users may require additional training to adapt to the new folder order, which can lead to temporary inefficiencies and confusion during the transition period.
   - roles: End Users, Training Coordinators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-mobile-folder-order-sync/

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

Imagine your email folders as a filing cabinet where you keep all your important documents organized. Now, think about having multiple filing cabinets in different locations, like one at home, one at the office, and one in your car. In the past, you might have organized these cabinets differently depending on where they were, which could make it confusing when you tried to find something quickly.

With the new change in Outlook, it's like having a magical helper who ensures that all your filing cabinets are organized in exactly the same way, no matter where they are. This means that the order of your folders on your Outlook mobile app will now automatically match the order you have set up on your desktop or any other Outlook app you use. So, whether you're checking your emails on your phone, tablet, or computer, you'll always find your folders in the same order. This makes it easier and faster to locate your emails, just like knowing exactly where to find a document in any of your filing cabinets.

This change is available for both Android and iOS devices, ensuring a consistent experience across all your devices. It's a bit like having a universal remote that works with all your gadgets, simplifying your life by keeping everything in sync.

** AI generated content. This information must be reviewed before use.

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