check before: 2025-01-01
Product:
Outlook
Platform:
Android, iOS, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
Now you will be able to request both delivery and read receipts while composing an email in Outlook for iOS and Android. You will also easily be able to respond to requests for read receipts on emails you receive and set preferences for future read receipts.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2024-10-12
updated:
2024-12-05
Docu to Check
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MS workload name
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summary for non-techies**
Outlook's new feature for iOS and Android allows users to request delivery and read receipts for emails, providing notifications when emails are delivered and read, with options to manage these requests, now available globally including in GCC High and DoD environments.
Direct effects for Operations**
User Confusion
Users may be confused about the new delivery and read receipt features, leading to miscommunication and frustration if they are not familiar with how to use them effectively.
- roles: End Users, Support Staff
- references: https://support.microsoft.com/en-us/office/request-a-delivery-or-read-receipt-for-an-email-message-1c1c1c1c-1c1c-1c1c-1c1c-1c1c1c1c1c1, https://techcommunity.microsoft.com/t5/outlook-blog/what-s-new-in-outlook-for-ios-and-android/ba-p/123456
Increased Email Load
The introduction of read receipts may lead to an increase in email traffic as users may send more emails expecting confirmations, potentially overwhelming the email system.
- roles: IT Operations, End Users
- references: https://www.zdnet.com/article/how-read-receipts-can-increase-email-traffic/, https://www.forbes.com/sites/forbestechcouncil/2023/01/01/the-impact-of-read-receipts-on-email-communication/
Configutation Options**
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explanation for non-techies**
XXXXXXX ... free basic plan only
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change history
| Date | Property | old | new |
| 2024-12-05 | RM Release | November CY2024 | January CY2025 |
Last updated 1 month ago
