420334 – Outlook: Choose between Copilot Business Chat with web or work grounding

Outlook logo

check before: 2024-11-01

Product:

Copilot, Microsoft 365 Copilot, Outlook

Platform:

Android, Developer, iOS, Web, World tenant

Status:

Launched

Change type:

Links:

Details:

In Outlook for iOS and Android, you will soon be able to choose whether Microsoft 365 Copilot Business Chat uses Microsoft 365 Graph (work) or Web grounding via a Work/Web toggle within the chat interface, just like you can at microsoft365.com/chat. Web grounding will be available for all commercial Microsoft 365 customers, while Graph grounding will require a Copilot for Microsoft 365 license.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-10-09

updated:
2025-01-08

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

summary for non-techies**

The new feature in Outlook for iOS and Android with Microsoft 365 Copilot Business Chat allows users to toggle between accessing company-specific data through Microsoft 365 Graph, requiring a Copilot license, and searching the internet, available to all commercial Microsoft 365 customers without a special license.

Direct effects for Operations**

User Experience Disruption
Users may experience confusion or frustration if the toggle between Graph and Web grounding is not clearly communicated or if the functionality is not intuitive, leading to potential misuse of the feature.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-business-chat/

Access Issues
Without proper preparation, users without the necessary Copilot for Microsoft 365 license may find themselves unable to access Graph grounding features, leading to a fragmented experience and potential productivity loss.
   - roles: End Users, IT Administrators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-business-chat/

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2025-01-08RM StatusRolling outLaunched
2024-11-21RM StatusIn developmentRolling out

Last updated 1 month ago

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