check before: 2024-12-01
Product:
Outlook, Teams
Platform:
Teams And Surface Devices, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
Admins can use the Teams Rooms Pro Management portal to assign a custom name to their Teams Rooms Pro or Teams Shared Device licensed panels. This new name displays on the panel's home screen, replacing the global address book name that appears in Outlook or Teams.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-09-18
updated:
2024-09-18
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Teams Rooms and Shared Devices can now be assigned custom names via the Teams Rooms Pro Management portal, allowing personalized names to appear on the panel's home screen instead of generic ones, enhancing user experience. This feature, available worldwide and supporting various environments including government community cloud (GCC) settings, is currently in development.
Direct effects for Operations**
User Confusion
Users may be confused if the custom name does not align with their expectations or if they are used to the global address book name, leading to difficulty in identifying the correct Teams panel.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-custom-names-for-teams-rooms-panels/ba-p/3741230
Increased Support Tickets
The change may lead to an increase in support tickets as users report issues related to the new naming convention, impacting IT support workload and response times.
- roles: IT Support Staff, System Administrators
- references: https://www.forbes.com/sites/bernardmarr/2021/03/01/the-top-5-technology-trends-in-2021/?sh=4c1b1e1e7c3b
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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