check before: 2025-07-01
Product:
Outlook
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Delegate access for mailbox and folders can be granted from the new Outlook app. Users will be able to view the permissions granted for a mailboxes and folders. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-09-25
updated:
2024-09-25
Docu to Check
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MS workload name
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summary for non-techies**
The new Outlook app allows users to grant delegate access, enabling others to manage their emails and folders while maintaining control over permissions, akin to giving a trusted colleague a spare key to your office.
Direct effects for Operations**
User Access Issues
If the new Outlook is implemented without proper training, users may struggle to grant or manage delegate permissions, leading to unauthorized access or inability to share mailboxes effectively.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/outlook-blog/introducing-the-new-outlook-for-windows/ba-p/3651230, https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/whats-new-in-outlook-for-windows/
Increased Support Tickets
The transition to the new Outlook without preparation may result in a surge of support tickets related to delegate access issues, overwhelming IT support resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/microsoft-outlook-2023-new-features/, https://www.forbes.com/sites/johnrampton/2023/01/12/5-new-features-in-outlook-you-need-to-know-about/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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