check before: 2024-10-01
Product:
Outlook
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
This functionality will allow users to categorize individual emails within the conversation view, enhancing organization and tracking. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-09-13
updated:
2024-09-13
Docu to Check
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MS workload name
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Direct effects for Operations**
User Experience Degradation
If the change is implemented without preparation, users may experience confusion due to the new categorization feature, leading to difficulty in managing conversations effectively.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-categorize-single-items-in-conversation-view/
Increased Support Tickets
The introduction of the new categorization feature may lead to an increase in support tickets as users struggle to adapt to the changes without proper training or documentation.
- roles: Support Staff, IT Administrators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-categorize-single-items-in-conversation-view/
Configutation Options**
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long explanation for non-techies**
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