check before: 2025-01-01
Product:
Teams
Platform:
Android, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
Call delegators and their delegates can now view shared call history records for the shared line directly on their Teams phone devices. This enhancement promotes greater transparency and collaboration. All delegates associated with a user will be able to monitor incoming and outgoing calls for the shared line, irrespective of their participation in the call.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-09-18
updated:
2024-10-09
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Shared Call History Visibility
Without proper preparation, users may experience confusion regarding call ownership and accountability, leading to potential miscommunication and missed calls.
- roles: Call Delegators, Delegates
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-shared-call-history-for-call-delegation-on/ba-p/3741230
User Experience Disruption
If the change is implemented without training, users may struggle to adapt to the new interface and features, resulting in decreased productivity and frustration.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-teams-october-2023/
Configutation Options**
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explanation for non-techies**
Microsoft Teams has introduced a new feature that allows call delegators and their delegates to view shared call history records directly on their Teams phone devices. Think of this as a shared notebook where everyone involved can see all the calls made and received on a particular line. This means that if you have someone managing your calls, both you and your assistant can see the call history, even if you weren't the one who made or received the call.
Imagine you have a shared family calendar on your fridge. Everyone in the family can see and add events to this calendar, so no one misses out on important dates. Similarly, with this new feature, everyone who has access to the shared line can see the call history, ensuring better communication and coordination.
This enhancement is particularly useful for teams and departments where multiple people need to manage and track calls. It promotes greater transparency and collaboration, as everyone can stay informed about the call activities on the shared line. Whether you are in a high-security environment like GCC High or using the standard multi-tenant version of Microsoft Teams, this feature is designed to make call management more efficient and effective.
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-10-09 | RM Release | December CY2024 | January CY2025 |
Last updated 4 days ago
