check before: 2024-12-01
Product:
Microsoft 365 admin center, Teams
Platform:
Android, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
IT admins will be able to manage and add contacts to Teams phone devices deployed in shared spaces through the Teams admin center. This ensures users across the organization can easily call important contacts, such as emergency numbers or help desks.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-09-13
updated:
2024-09-13
Docu to Check
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MS workload name
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Direct effects for Operations**
User Experience Degradation
Without proper preparation, users may face difficulties in accessing important contacts, leading to delays in communication during critical situations.
- roles: IT Admin, End User
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-microsoft-teams-phone-for-shared-spaces/ba-p/1234567
Increased Support Tickets
If the change is implemented without adequate training or communication, it may result in an increase in support tickets from users struggling to utilize the new contact management features.
- roles: Help Desk Support, End User
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/15/whats-new-in-microsoft-teams-january-2023/
Configutation Options**
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long explanation for non-techies**
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