check before: 2024-11-01
Product:
Outlook
Platform:
Mac, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
This adds the ability to sort by category in Outlook for Mac.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2024-09-21
updated:
2024-09-21
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
Outlook for Mac is introducing a new feature that allows users to sort emails by category, making it easier to quickly access specific emails without manually searching through folders.
Direct effects for Operations**
User Experience Degradation
Users may experience confusion or frustration if the sorting feature is implemented without proper training or communication, leading to inefficiencies in their workflow.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/15/whats-new-in-outlook-for-mac/, https://www.techradar.com/news/microsoft-outlook-2021-review
Increased Support Tickets
The introduction of a new sorting feature without preparation may lead to an increase in support tickets as users encounter issues or have questions about the new functionality.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/, https://www.forbes.com/sites/bernardmarr/2020/01/20/the-top-5-ways-to-improve-it-support-in-your-organization/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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