check before: 2024-11-01
Product:
Outlook
Platform:
Mac, US Instances, World tenant
Status:
In development
Change type:
Links:
Details:
We are adding support for sort by flag status, flag due date and flag start date.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2024-09-12
updated:
2024-09-12
Public Preview Start Date
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Docu to Check
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MS workload name
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Direct effects for Operations**
User Experience Degradation
Users may experience confusion or frustration due to the new sorting options not being properly communicated or documented, leading to inefficiencies in their workflow.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/whats-new-in-outlook-for-windows-january-2023/, https://techcommunity.microsoft.com/t5/outlook-blog/what-s-new-in-outlook-for-windows-january-2023/ba-p/3721230
Increased Support Tickets
The introduction of new sorting features without adequate training or preparation may lead to an increase in support tickets as users struggle to adapt to the changes.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/, https://www.forbes.com/sites/bernardmarr/2021/01/25/how-to-reduce-it-support-tickets-and-improve-customer-service/?sh=5c1b1c1e1c3e
Configutation Options**
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long explanation for non-techies**
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Last updated 1 month ago
