416062 – Microsoft Copilot (Microsoft 365): Scope shared or delegated mailbox access for emails in Business Chat

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check before: 2025-01-01

Product:

Copilot

Platform:

Android, Developer, iOS, Linux, Mac, Web, Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

Scope Copilot queries in emails for shared or delegated mailboxes.

Change Category:
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Scope:
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Release Phase:
Targeted Release, General Availability

Created:
2024-10-04

updated:
2024-10-04

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Access Control Issues
If the change is implemented without proper preparation, users may gain unauthorized access to shared or delegated mailboxes, leading to potential data breaches or privacy violations.
   - roles: IT Administrator, Compliance Officer
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/12/understanding-microsoft-365-security-and-compliance/, https://www.csoonline.com/article/3531234/what-is-data-breach-definition-and-examples.html

User Experience Disruption
Users may experience confusion or frustration if they are unable to access shared mailboxes as expected, leading to decreased productivity and potential delays in communication.
   - roles: End User, Team Leader
   - references: https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-user-experience-in-technology/?sh=5c1c1c4e1b8e, https://www.nngroup.com/articles/definition-user-experience/

Configutation Options**

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IT Security**

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explanation for non-techies**

Microsoft Copilot is like having a smart assistant that helps you navigate through your emails and tasks. Imagine you're in a busy office with a personal assistant who knows exactly where every file is and can quickly retrieve information from your shared or delegated mailboxes. This is what Copilot does for your digital workspace.

When you have shared or delegated mailboxes, it's like having a communal filing cabinet that multiple people can access. Everyone can put in or take out documents, but sometimes it can be hard to find exactly what you're looking for. Copilot acts like a librarian who knows the filing system inside out. It scopes or narrows down your search queries, making it easier to find the specific emails or information you need from these shared spaces.

Think of it as asking a friend to help you find a specific book in a large library. Instead of searching through every shelf, your friend knows exactly which section and shelf to go to. Copilot uses advanced technology to understand your request and direct you to the right place, saving you time and effort.

This feature is available across various platforms like Windows, Mac, iOS, Android, and even on the web, making it versatile and accessible wherever you work. Whether you're using a desktop at the office or a mobile device on the go, Copilot is there to assist you with your email queries, just like a helpful colleague who always knows where things are.

** AI generated content. This information must be reviewed before use.

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