415245 – Microsoft Teams: Net Promoter Score survey on Teams Rooms on Android

Product:

Teams

Platform:

Android, Teams And Surface Devices, US Instances, World tenant

Status:

In development

Change type:

Links:

(MC906501)

Details:

Users can rate how likely they are to recommend Microsoft Teams Rooms from 1 to 5 as well as provide additional comments on Teams Rooms on Android devices.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-09-10

updated:
2024-09-10

Docu to Check

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MS workload name

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Direct effects for Operations**

Please, look at the most relevant linked item for details

explanation for non-techies**

In today's fast-paced business environment, staying connected and ensuring seamless communication is crucial. Microsoft Teams has become a cornerstone for many organizations, facilitating collaboration and meetings. Recently, a new feature has been introduced that allows users to rate their experience with Microsoft Teams Rooms on Android devices. This feature is known as the Net Promoter Score (NPS) survey.

Imagine you are at a restaurant, and after your meal, the waiter hands you a small card asking you to rate your dining experience from 1 to 5. This helps the restaurant understand what they are doing well and where they need to improve. Similarly, the NPS survey in Microsoft Teams Rooms asks users to rate how likely they are to recommend the service to others, also on a scale from 1 to 5. This feedback is invaluable for Microsoft as it helps them identify strengths and areas for improvement in their Teams Rooms on Android devices.

For managers and HR staff, this is like conducting an employee satisfaction survey. Just as you would want to know how your team feels about their work environment and tools, Microsoft wants to understand how users feel about their Teams Rooms experience. This feedback loop ensures that the service continues to evolve and meet the needs of its users.

In practical terms, after using a Teams Room on an Android device, users will see a prompt asking them to rate their experience. They can choose a rating from 1 (very unlikely to recommend) to 5 (very likely to recommend) and provide additional comments if they wish. This process is quick and straightforward, much like filling out a brief survey after a webinar or training session.

This feature is being rolled out globally, including in specialized environments like GCC (Government Community Cloud) and GCC High, ensuring that all users, regardless of their sector, can provide feedback. By participating in this survey, users contribute to the continuous improvement of Microsoft Teams Rooms, helping to create a better, more efficient collaboration tool for everyone.

In summary, the NPS survey in Microsoft Teams Rooms on Android is a simple yet powerful way for users to share their experiences and help shape the future of the service. Just as customer feedback is essential for a restaurant or employee feedback is crucial for a company, user feedback is vital for the ongoing development and enhancement of Microsoft Teams Rooms.